Posts Tagged ‘finding the right college fit’

Counselor Training Series: Probing to Uncover Key Information About Prospective Students

November 13th, 2014

[Part 2 of the Counselor Training Blog Series where you will find valuable and dynamic information to build a stronger recruitment team.]

In Part 1 of this series we outlined a four-step communication model that is simple, effective and proven to increase recruitment success for those who adopt it.

CounselorTrainingSeries270x150Today we will take a deeper dive into the first of those steps: PROBING.

“Probing” simply means asking a lot of questions.

You might be thinking, “Well, I already do that.”

The truth is, the vast majority of counselors we work with don’t cover a sufficient number of topics with a prospective student.

And they don’t dig deeply enough to understand what will influence the student’s college selection decision.

When you talk to a student, think of each topic of conversation as a bucket and your job is to fill that bucket by asking enough questions to completely exhaust the subject. Your goal is to understand how much influence that topic has on the student’s college selection decision.

For example, you might ask, “How interested are you in off-campus recreational activities?” The student might say they are VERY interested in that.

What you’ve done is open a bucket and you need to ask as many questions as you can to understand what they like and want in that particular area.Bucket

You also need to find out how important it will be in their selection of a college. Even though they may be “very interested” in it they may also tell you – IF YOU ASK – that it’s not going to factor in their college selection decision.

Some buckets of conversation are opened and closed quickly.

For example, if you ask about the importance of distance-from-home in selecting a college, and they say they are willing to go anywhere, you’ve just determined that distance-from-home is neither going to be a deal-breaker nor a strong perceived value of your institution. In that case, you can close the “distance-from-home” bucket and move on.

The most accomplished counselors open and fill MANY buckets of conversation. They can question a student for an hour and do nothing but open and fill buckets. When the probing part of the conversation is complete, the counselor has a thorough understanding of the human being they’re talking to. More importantly, the student feels understood and valued.

There is an art to probing. But it’s also an acquired skill that can be learned and perfected. We have helped counselors learn to probe in a manner that is so effortless that at the end of the exchange the student describes the encounter as a “great conversation.” In the process, the student has handed the recruiter every tool he or she needs to present the value of the college in perfect alignment to what the student will perceive as being valuable.

When you become experienced and polished at probing, you’ll uncover key factors that will motivate a student to select your college over all others.

Next in the Counselor Training Blog Series we will explain how you can take what you learned by probing and present your college’s specific values and benefits to prospective students for maximum effect.

Continue the Conversation on Twitter @LongmireCo.  Click here for more information on Longmire and Company’s Interactive Counselor Training Program.

Continue the conversation on Twitter @LongmireCo

[This is Part 2 in our Series: Counselor Training for Recruitment Success. Subscribe to Versions of Conversion today so you don’t miss any of this highly valuable information.]

RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals.

 

Facts Tell, Emotions Sell

November 3rd, 2014

Think about the last time you purchased something that you knew was too expensive or frivolous but you bought it anyway. I’m talking about something that was a discretionary expense. Maybe it was a pair of expensive shoes, or a digital camera, or a new car when your current car ran just fine.

StudentWithHeartSign270x270You may have done quite a bit of research on the item you wanted to buy and you most likely came up with perfectly rational reasons why you needed it.

But the act of pulling out your wallet or signing on the dotted line was motivated by your desire to have it.

You acted on emotion.

The facts, as you perceived them, simply supported your desire.

Facts tell, emotions sell.

And therein lies a lesson for college admission counselors. In fact, in our recent co-sponsored study on the college selection process, we found that a student’s excitement about attending a particular college outweighed other key factors, such as cost and perceived quality of the institution, by a ratio of 2-1.

When prospective students are searching for a college and talking to admission counselors they ask a lot of questions. They need information. They need to know about programs, costs, opportunities and time frames. They need facts.

The facts, however, won’t generate excitement.

The attraction to the school will come from elsewhere. It may come from a sense of community that they felt on a campus visit.

Or it may come from an encounter they had with a professor or another student.

Or it may come from an affinity they developed with your college when their brother or sister attended.

Ultimately, the student will have an emotional attachment to your college that transcends anything factual.

That’s why it’s so important that we appeal to prospective students on an emotional level in addition to providing the necessary factual information.

They need more than facts and information from us.

As counselors we need to show them what their lives are going to be like as students on our campus and in our community.

When we talk to a prospective student, our job is to spark their excitement – to engage their emotional commitment to our college.

When we do that effectively, we become that new pair of shoes, that digital camera, or that new car they just have to have. We’ll be able to give them what they need and, more importantly, give them what they want.

For more information about how you can create greater excitement among your prospective students, click here.

RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals.

Arriving at the AHA Moment – Excitement Drives Enrollments

October 13th, 2014

October, also known as “THE OFFICIAL MONTH FOR CAMPUS VISITS,” is upon us. If you are in the admissions business you watch the Weather Channel 24/7 and pray that only a tsunami of prospective students and their families will be on the horizon!

Student_in_Snow_2Over the past 25 years Longmire and Company has surveyed and studied hundreds of thousands of prospective college students and one prevailing theme shines through – there are AHA moments taking place on campus that create an EXCITEMENT FACTOR that leads to positive enrollment results for your institution.

As a past Dean of Admission, I created a visit day agenda that would capture the five senses. “You are here today to see, smell, taste, touch and hear this campus,” I would say in my welcoming remarks to the visiting students and their families. “Using these five senses will give you an ‘AHA Moment’ about this being the right campus for you.”

Feedback from private, public and community college students in a nationwide higher education study currently underway by Longmire and Company called The Excitement Factor! validates this approach.

In the study, students are asked whether they remember the exact time and place when they knew a particular college was the right one for them. Most do. If so, a follow-up question asks the student to explain.

A sampling of responses:

“There was fluffy white Christmas snow falling all across campus. Against the red brick, castle like buildings, I felt like I was in another world, beautiful and timeless,” describes one soon-to-be freshman in the Midwest.

“Wanting to be an equestrian student and a future vet means touring the stables and barns. The smell of the leather saddles there told me it was time take the reins and enroll,” relates another first year student on her AHA moment.

“The dining options made a huge impact. If I am going to eat somewhere for the next 4 years the food better be good,” states another.

“There I was in the stadium with trumpet in hand sitting in the band section. Knowing I could march at half-time next season is an awesome thing,” notes an aspiring musician and football fan.

“The student body is so friendly,” recalls a prospect who visited four other campuses in his college search efforts. “Everyone says ‘Howdy’ even if they don’t know you.”

Some small and some large, but many of these remarks create AHA moment comments like Charismatic Tour, Enthusiastic Professors, and Spirited Students, Tremendous Atmosphere, Valued Traditions, Jaw Dropping Scenery!

These reactions and responses to campus tours and college visits are crucial to your enrollment. Longmire’s 2014 Excitement Factor Study will allow you to find the reasons why prospective students enroll on your campus or perhaps on others. Contact Longmire and Company today and sense the excitement on your campus. It’s your AHA moment!

You can download detailed information about being a study co-sponsor and obtaining data on your pool of students by clicking here.

Mark_ThompsonMark Thompson is a seasoned and successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including The Ohio State University, Thiel College, Defiance College and other institutions. He follows and writes about developments in the field of higher education enrollment management. He can be reached at (419) 789-1637 or markthompson412@gmail.

College selection can happen in the blink of an eye.

August 6th, 2014

Eye_For_CollegeFrom my days as a college admissions director I remember in particular one conversation with a parent attending an on-campus event. She told me, “This is it. Our son has made his decision. We have drunk your school’s Kool-Aid.”

I remember asking this parent to tell me exactly how her son knew that our college was now “his college.” In this particular student’s case, his realization or “aha moment” occurred very suddenly and forcefully while spending time on campus with a group of students who shared his love of automotive engineering and interest in motor sports.

Long before the May 1 decision date arrived, he had already identified himself as a member of this group and therefore as a future student at our institution.

Longmire and Company’s Your Value Proposition study, conducted in 2013 and co-sponsored with nearly 40 colleges and universities, uncovered just how much a student’s excitement about a college causes them to enroll there. It’s no revelation that college selection is an emotional decision, but the Longmire study showed that a student’s level of excitement about a school correlated to likelihood of enrollment by a margin of two-to-one over cost and a school’s perceived quality.

Students are applying to more colleges than ever before, and admitted-to-enrolled yield rates nationally have been on the decline. Students clearly have choices. Of course they are going to carefully consider costs and quality attributes. But they still are going to become very excited about one particular college.

Do you know precisely how and when your prospective students locked in on their college selection decision? Do you know how to create the environments where that will happen with predictability?

Your admissions officers work hard to spread the word about your institution during college fairs and at high schools. They lay out the facts and features. Your office most certainly conducts great Saturday campus open-houses at which enthused, friendly and eager staffers speak positively about the great things your school can do for students. You are constantly busy with direct marketing and electronic recruitment strategies.

All of this activity is good and necessary, but how do you know which, or if any of these activities are truly generating that moment of excitement, that emotional bond that makes students want to show up on campus day one?  Or, is the bond occurring due to something outside of your sphere of influence?

This summer at Longmire and Company we have set out to help enrollment officers find these answers. Our newest study The Excitement Factor! will help institutions better understand what is driving their own prospective students to that level of excitement that makes them want to enroll. We will gather data and information straight from the students — finding out how and when students become truly excited and committed to their college of choice, isolating the points at which students move beyond facts and attributes and feel the grip of an emotional bond.

The comprehensive data report that Longmire will produce for each participating institution will highlight patterns and habits of their student pools — thus allowing colleges to evaluate which of their recruitment methods cause excitement and enrollments, and which do not!

We are signing up institutions to participate this summer.  The cost is low, and all you have to do is provide us with the students from your 2014 (most recent) recruitment pool.  We do the rest and will present you with your data.

You can download detailed information about being a study co-sponsor and obtaining data on your pool of students by clicking here.

Karen_Full_100x100Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company.