Posts Tagged ‘college recruitment’

Counselor Training Series: Get Out of Your Own Way for Richer Conversations with Students

December 11th, 2014

[Part 9 of the Counselor Training Blog Series provides you with valuable information to help you have more meaningful conversations with prospective students and their parents.]

 CounselorTrainingSeries270x150Ask any admissions counselor and they will tell you that one of their key responsibilities is to ask questions of prospective students and their parents. The more a counselor discovers about a student, the better he or she can present the values of the institution in a meaningful way. Typically, that requires asking a lot of questions. Earlier, we took an in depth look of the importance of probing and “filling buckets” with crucial information. (Here)

We have found that counselors are inherently motivated to find out everything they can about a prospective student. But the funny thing is, even very good counselors often get in their own way. They hold themselves back from asking the kinds of questions that will yield insight into the student’s emotions and fears and hidden factors that will influence the college selection decision.

Why? Because many counselors are fearful of being intrusive. And the fear is completely manufactured.

We encourage counselors to ask probing questions like, “Are you and your parents in agreement on which college you should attend?” Or, “What is your biggest fear about going away to college?” Or, “If one of your friends were asked to describe you, what do you think they would say?”Ask Questions 3d button

While those may sound like off-the-wall questions, the most successful counselors ask them. They have learned that the answers provide a window into the student as a unique individual who is about ready to make one of the most important decisions of his or her life. They know that the information shared will allow them to understand how the student’s feelings, emotions and perceptions will play into his or her ultimate college selection.

When handled with skill, these are the kinds of conversations that help students realize that the counselor is trying to understand them as a person. They want that. They need that. In a national higher-ed study we just completed (the report will be available in January) we asked over 10,000 college-bound students, “Was there a point in your college selection process where you felt the college you most strongly considered had taken a personal interest in you?” Only 36% said, “Yes.”

OUCH!

We encourage you to step out of your comfort zone and ask questions of students and parents that you have never asked before. Don’t worry that those questions will be too intrusive. We have done years of research on this topic, talking with hundreds of thousands of college-bound students and their parents, and have never found these questions to be considered invasive. We do, however, hear frequent complaints from students that the counselor did not attempt to get to know them better. Don’t get in your own way. Ask penetrating questions and your prospective students will know that you truly want to get to know them more as a person.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series we will take a look at how a student’s excitement about attending your college influences their final decision. Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

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Karen Full picKaren Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Midwest and Florida.With her vast experience working with large and small, public and private colleges, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company. Call Karen at 913/492.1265 x.711 or email her at kfull@longmire-co.com. Follow Karen on Twitter @KarenAFull.

Counselor Training Series: Establishing Goals and Holding Yourself Accountable

December 9th, 2014

[Part 8 of the Counselor Training Blog Series provides you with valuable information to help you develop into a stronger admissions professional.]

We recently shared with you that the most successful admissions teams are those who take an entrepreneurial, business building approach to their jobs. We have observed this in all types of colleges; large and small, private and public, from coast to coast.

CounselorTrainingSeries270x150Successful business builders share a number of behaviors that you can integrate into your role as an admissions counselor today for immediate results. Specifically, adding these two traits can set you on a course for greater success.

Goal Setting

The most accomplished admissions teams set goals and develop the strategies and action items that will help to achieve those goals. Defining goals is actually the easiest part of the process. Creating the specific strategies and daily actions that are required to achieve the goals is far more challenging.

And, what we have found to be most effective is this: identify five to 10 key strategies and approach those with dogged determination. Top admissions professionals find that the team loses focus when the list becomes too long. You may have 100 great tactical ideas, but honing that list to the top 10, or less, is more likely to yield the results you want. It is much better to do 10 things really well than to do 20 things marginally well.

Accountability

Setting goals and developing a well-thought-out plan to achieve them is the first important step in creating your entrepreneurial team, but if you do not hold yourself and your team members accountable, it is meaningless.

The single biggest difference we see when we compare highly successful recruiting teams with those who are not as successful is in issues of accountability. There is an old saying that “people respect what you inspect.” It is a simple premise that reminds us that holding each team member accountable for his or her promises and commitments not only increases overall performance but also illustrates the importance and impact of each person’s individual role in the process.

There are many ways to establish accountability within your team, but most importantly, the system you adopt should be motivating and positive. Once the standard is set, we generally notice that the high-achievers hold themselves accountable. They know that every commitment and promise must be kept, especially to oneself.

Top-performing admissions teams clearly define their goals and metrics and they measure their performance. Regularly. Doing so enables them to see what is working and what is not so that they can make positive changes for greater success.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series we will explore how counselors often get in their own way when trying to have conversations with prospective students and parents.] Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Karen Full picMidwest and Florida. With her vast experience working with large and small, public and private institutions, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company. You can reach Karen at 913/492.1265 x.711 or via email at kfull@longmire-co.com. Follow Karen on Twitter @KarenAFull.

Counselor Training Series: Adopt an Entrepreneurial Approach for Greater Success

December 4th, 2014

[Part 7 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

Let’s play the “what if” game. What if everyone showed up on campus for a just another normal day? Everyone, that is, but the admissions team. All of the lights are on in the admissions office. The computers are running. The doors are open. Everything appears normal but there is not a single member of the admissions team in sight. It is as if a spacecraft has descended and snatched the entire department. Where is everybody? Where did they go? No one knows.

CounselorTrainingSeries270x150And, what if this goes on for days? Weeks, even. Poof! The entire admissions department has disappeared with no known date of return. Dust begins to accumulate. Cobwebs form. Tumbleweeds roll down a windy hallway. Scary little animals dart from behind empty desks. Phones ring. Non-stop. Unanswered.

If this tale were true, what would happen to the college? We all know the answer to that question. Incoming freshmen classes would dry up. The institution would lose the vast majority of its annual revenue. It would collapse. People wouldn’t get paid. The buildings and grounds would deteriorate. The consequences would be dire. One can only imagine the full impact.

The point is that as a member of the admissions team, your role is critically important to the financial well-being of the institution. Your contribution to your college’s bottom line is supremely important. As a member of the admissions team you have a significant responsibility whether you are a counselor, an admissions support person, or the person who greets prospective students and parents at the front door in order to make a great first impression.

In many ways, your role can be compared to that of any entrepreneur in a start-up or well established company. Your responsibilities and input, like theirs, significantly influences the success and revenue of your college. Each and every day, your accomplishments, and the choices you make, have a considerable impact.

We have found that the most successful admissions teams are comprised of people who take an entrepreneurial approach to their jobs. They think and act like Entrepreneurship-600x233entrepreneurs. Regardless of their position, or their territory, or the pool of students they are responsible for, they approach their jobs as though they are building a business. And, if you have a mother, father, brother, sister, or  friend who has built a business, you know what it takes to be successful.

Your job, like any entrepreneur, is to set goals and hold yourself and others accountable for meeting goals. Like any entrepreneur, you should keep your antenna up to spot trends in the marketplace and know your unique place in that market. You have to effectively manage your time – the most valuable resource you have – to make sure it’s being allocated to deliver the best possible return. You have to constantly look for “a better way” and not be afraid to apply them to your process or suggest them to the team. You have to constantly develop yourself professionally. Read. Share ideas. Embrace new ways of doing things.

These are what successful entrepreneurs do. And it applies to you. An entrepreneurial approach will make you more successful. You’ll be happier in your job and the department will function more effectively. Students will be better served. The institution will be better served.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series, we will take a look at the specific tactics that highly-effective admission counselors employ to take an entrepreneurial approach to building their business.] Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full picKaren Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Midwest and Florida. With her vast experience working with large and small, public and private institutions, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company.

Counselor Training Series: Take this Crucial Step Toward More Productive Conversations with Students

November 24th, 2014

[Part 5 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

In our Counselor Training Series, we have discussed a four-step communication model that is simple, effective and proven to increase recruitment success. In previous posts, you have learned about skillful PROBING, SUPPORTING and HANDLING OBJECTIONS.

CounselorTrainingSeries270x150Today we will focus on the critical final step in the communication model:  CLOSING.

That simply means getting the student to take the next logical step on the path to enrolling.

You know there are many milestones on that path. But in every conversation you have, whether it is the first or the fifth, you should end with a suggestion that the student take the next step.

If the student indicates that a roadblock may exist, you have to circle back to uncover his or her objection or concern.

Many counselors tell us they are apprehensive about closing. They feel as though they are being too intrusive or forceful by asking the student to take some action.

In truth, closing is a natural part of the dialogue. For the student, it signals the college’s desire to recruit them. They expect counselors to ask them to take action so it’s no surprise to them when they do. As a matter of fact, we have found that most students are disappointed when they are not asked to make some kind of commitment to the college.http://www.dreamstime.com/royalty-free-stock-images-college-application-image18975249

Have you ever heard the expression: “Don’t get in your own way?” That is exactly what you are doing if you fail to ask for the close. Most counselors say that once they got into the habit of closing they were surprised at how many times prospective students happily agreed to take the next suggested step.

Closing, like the three other elements we have outlined in the model of communication, ensures you the most productive conversations with students.  Embrace the model, and you and the students you serve will be more successful.

Continue the Conversation on Twitter @LongmireCo.  Click here for more information on Longmire and Company’s Interactive Counselor Training Program.

Be sure to join us for our guest appearance on Admissions Live!  Monday, December 1 at 1 pm EST at HigherEdLive.com.  We will take an in-depth look a the importance of pre- and post-enrollment customer service in higher education based on the results of a national co-sponsored study we conducted.  The Higher Ed Live network offers live webcasts each week for professionals in higher education. Broadcasting live, each week’s episodes feature exclusive interviews with professionals from colleges and universities across the country; journalists; consultants; and other thought leaders.

[In the next installment of the Counselor Training Series we’ll discuss the best ways to differentiate your college in a compelling way. Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals.