Archive for the ‘Uncategorized’ category

Yield Enhancement Series: 3 Mistakes That Impact Your Yield

January 28th, 2015

Yield-Enhancement-Series

It is the end of January and college admissions professionals are in the throes of putting together their 2015 class. Many spent the fall months traveling the country, meeting with prospective students, gathering and imparting information. Now we find ourselves in the crucial “Season of Yield,” where the final decisions will be made, both by the colleges and by the students.

If you are feeling some stress about making your class, you are not alone. According to Inside Higher Ed’s 2014 Survey of College and University Admissions Officers, 47 percent of admissions leaders said they were very concerned about making their class (up from 46 percent last year) and another 32 percent reported that they were moderately concerned (up from 30 percent). Only 5 percent of admissions directors were not concerned at all.

Working with admissions professionals across the country we have identified three very common  mistakes that could be impacting your yield. Good news: Avoid  these missteps and you will see greater success this year.

Here’s what NOT to do:

1.  Make Big Assumptions

Assuming that it is too early for student to make a college commitment, or taking for granted that a particular student you have connected with is definitely coming to your school, are big mistakes.

We recently shared with you a recent study that shows that nearly one-third of students make their final college selection decision before the end of March, and by the end of April that percentage rises to 57%. Even more importantly, the study revealed that many students make an emotional commitment long before they formalize that intention. (Request a copy of the The Excitement Factor!)

2.  Fail to Communicate on a Personal Level

Many admissions counselors tell us that it can feel awkward to call a student when they haven’t yet been officially admitted or received financial aid award information. If you don’t continue to have meaningful conversations with a prospective student now, at this critically point in the selection cycle, you are making a grave mistake.

Now is the time to ramp up your communications efforts, not scale them back. If you have created a bond with a student you will have plenty to talk about. And, if you haven’t built that rapport yet, don’t waste another minute getting to know him or her. (See The Counselor Training Series: Probing to Uncover Key Information About Prospective Students.)

3.  Not Use Intelligence Intelligently

When you truly get to know a student as an individual, you make them feel valued and important. You also have a wealth of knowledge about that person that can guide you in your recruiting efforts. Now is the time to put that intelligence to use. Connect the prospective student to other students, activities and professors that will ignite their enthusiasm for your college.

It is all about finding the right fit for each and every student. If you have done your groundwork, you will know if the student and the college are right for each other. You will also know how to best demonstrate that to the student.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Yield Enhancement tool click here.
[Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]
RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals. Rick can be reached at 913/492.1265 x.708 or via email at rmontgomery@longmire-co.com.

Counselor Training Series: Learn to Differentiate Your College in a Compelling Way

December 1st, 2014

[Part 6 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

 What do you say when a prospective student or parent asks, “Tell me about your school”? If you’re like most people in admissions, you’re going to tell them about all of the things that make you special.

CounselorTrainingSeries270x150You might say, “We’re a small school and, because of that, we’re able to give you a high level of personal attention.”

Or,

“We’re a large school and, because of that, you’ll enjoy a diverse student population and a wide choice of academic programs.”

You might talk about your highly respected faculty, or your sports teams, or the student spirit, or the internship possibilities –  you name it.

You could list many things. And they would all be legitimate reasons to attend your school.

The problem is this: the students and parents you’re talking to are hearing the exact same thing from every other college they are considering.

THAT’S THE HARD TRUTH!

It is very difficult for students and parents to differentiate one college from another when they’re hearing the same things from all colleges.

Here’s a fun exercise that will bring focus to your ability to differentiate your institution. Think about all of the things you say about your college and all of the reasons you know that a student might select your school. Write every one of them down. Now, look at each item on your list and ask yourself: “Are my prospective students hearing the same thing from any other college?” Be brutally honest.

If you think other colleges are likely to be saying the same thing that you’re saying about yourself, then cross it off your list. At the end of the exercise, count how many items you have left.

We frequently do this exercise in our Interactive Counselor Training Workshops at college campuses all over the country. And, I can tell you that, in most cases, the big list of “reasons why to attend” gets whittled down to nothing. Then, we challenge the counselors to identify those characteristics that are genuinely special about their school.differentiate-yourself-from-the-crowd

This exercise serves two purposes:

First, it forces you to realize the differentiators that you profess are not really distinguishing you at all.

Secondly, it forces you to be introspective and discover what truly makes you exceptional among the many choices available to prospective students and parents.

I guarantee that in many ways your college is truly distinctive. You just have to recognize those attributes and effectively articulate them so that students and parents will see you as being unique and desirable.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

Click here for more information on Longmire and Company’s Interactive Counselor Training Program. – See more at: https://www.longmire-co.com/HigherEdBlog/#sthash.mdS9P1ug.dpuf

[In the next installment of the Counselor Training Series we’ll discuss how taking an entrepreneurial approach in your job will make your entire team more successful. Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen_Full_100x100

Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company.

Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf
Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf
Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf
Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf

Counselor Training Series: Take this Crucial Step Toward More Productive Conversations with Students

November 24th, 2014

[Part 5 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

In our Counselor Training Series, we have discussed a four-step communication model that is simple, effective and proven to increase recruitment success. In previous posts, you have learned about skillful PROBING, SUPPORTING and HANDLING OBJECTIONS.

CounselorTrainingSeries270x150Today we will focus on the critical final step in the communication model:  CLOSING.

That simply means getting the student to take the next logical step on the path to enrolling.

You know there are many milestones on that path. But in every conversation you have, whether it is the first or the fifth, you should end with a suggestion that the student take the next step.

If the student indicates that a roadblock may exist, you have to circle back to uncover his or her objection or concern.

Many counselors tell us they are apprehensive about closing. They feel as though they are being too intrusive or forceful by asking the student to take some action.

In truth, closing is a natural part of the dialogue. For the student, it signals the college’s desire to recruit them. They expect counselors to ask them to take action so it’s no surprise to them when they do. As a matter of fact, we have found that most students are disappointed when they are not asked to make some kind of commitment to the college.http://www.dreamstime.com/royalty-free-stock-images-college-application-image18975249

Have you ever heard the expression: “Don’t get in your own way?” That is exactly what you are doing if you fail to ask for the close. Most counselors say that once they got into the habit of closing they were surprised at how many times prospective students happily agreed to take the next suggested step.

Closing, like the three other elements we have outlined in the model of communication, ensures you the most productive conversations with students.  Embrace the model, and you and the students you serve will be more successful.

Continue the Conversation on Twitter @LongmireCo.  Click here for more information on Longmire and Company’s Interactive Counselor Training Program.

Be sure to join us for our guest appearance on Admissions Live!  Monday, December 1 at 1 pm EST at HigherEdLive.com.  We will take an in-depth look a the importance of pre- and post-enrollment customer service in higher education based on the results of a national co-sponsored study we conducted.  The Higher Ed Live network offers live webcasts each week for professionals in higher education. Broadcasting live, each week’s episodes feature exclusive interviews with professionals from colleges and universities across the country; journalists; consultants; and other thought leaders.

[In the next installment of the Counselor Training Series we’ll discuss the best ways to differentiate your college in a compelling way. Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals.

Counselor Training Series: Uncover and Break Through Objections and Concerns

November 21st, 2014

[Part 4 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

If you have been following our Counselor Training Series, you have been introduced to a four-step communication model that is simple, effective and proven to increase recruitment success. In previous posts, you have learned about skillful PROBING and SUPPORTING to uncover key factors that will be important in the student’s college selection decision.

CounselorTrainingSeries270x150You are ready to address the next step of the communication model: DEALING WITH CONCERNS AND OBJECTIONS.

When a prospective student or parent communicates a concern or objection about your college, it’s a good thing. Really.

When a concern or objection is revealed, you can deal with it. If they don’t share their concerns, they’ll never enroll and you’ll never know why.

There are several great ways to cope with objections and concerns. But the first thing you have to do is to determine whether they exist.

The easiest way to do this is simply to ask.

Ask the student whether they have any concerns or questions that would prevent them from attending your school.

If they acknowledge that concerns exist, you have to isolate each one and respond to it.

Questions, concerns, objections and indifference almost always arise during the college shopping process. And they vary widely.

We train admission counselors in a variety of effective methods to manage each type. One of our favorite techniques is called the “Feel, Felt, Found” method of responding to a student’s concern.

Let’s say your conversation has gone well with a prospective student and they tell you that your college is a top-three choice.

To probe for any potential issues you ask, “Is there anything that might hold you back from coming to our school?”

The student replies, “I come from a small high school where everybody knows each other and your campus is SO big. I’m afraid I’ll get lost in all these people.”

With “Feel, Felt, Found” you can reassure them by saying, “I understand how you feel. I’ve talked to a lot of students from small towns who felt the same way you do …

… In fact, Ashley, who interns in our admissions office, felt that same way before she enrolled here …

… But after coming, she found out how easy it is to meet people and form close friendships with students who have similar interests. I’m sure that will happen for you too.”

“Feel, Felt, Found” helps to dissolve a concern or objection by confirming that others had similar concerns that turned out to be unfounded. Often, it’s all you need to get past an issue that, if not resolved, would be a deal-breaker.

http://www.dreamstime.com/royalty-free-stock-image-concerned-woman-isolated-image13881546

The model of communication and its four elements is a simple approach to having great, productive conversations that benefit both you and the student. The goal is to best serve the student by truly understanding what he or she  needs and wants.  Ultimately, that will make  both you and the student more successful.

Continue the Conversation on Twitter @LongmireCo.  Click here for more information on Longmire and Company’s Interactive Counselor Training Program.

[In the next installment of the Counselor Training Series we’ll discuss the critically-important fourth step in the communication model: CLOSING. Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals.