Archive for the ‘Organizational development’ category

Counselor Training Series: Establishing Goals and Holding Yourself Accountable

December 9th, 2014

[Part 8 of the Counselor Training Blog Series provides you with valuable information to help you develop into a stronger admissions professional.]

We recently shared with you that the most successful admissions teams are those who take an entrepreneurial, business building approach to their jobs. We have observed this in all types of colleges; large and small, private and public, from coast to coast.

CounselorTrainingSeries270x150Successful business builders share a number of behaviors that you can integrate into your role as an admissions counselor today for immediate results. Specifically, adding these two traits can set you on a course for greater success.

Goal Setting

The most accomplished admissions teams set goals and develop the strategies and action items that will help to achieve those goals. Defining goals is actually the easiest part of the process. Creating the specific strategies and daily actions that are required to achieve the goals is far more challenging.

And, what we have found to be most effective is this: identify five to 10 key strategies and approach those with dogged determination. Top admissions professionals find that the team loses focus when the list becomes too long. You may have 100 great tactical ideas, but honing that list to the top 10, or less, is more likely to yield the results you want. It is much better to do 10 things really well than to do 20 things marginally well.

Accountability

Setting goals and developing a well-thought-out plan to achieve them is the first important step in creating your entrepreneurial team, but if you do not hold yourself and your team members accountable, it is meaningless.

The single biggest difference we see when we compare highly successful recruiting teams with those who are not as successful is in issues of accountability. There is an old saying that “people respect what you inspect.” It is a simple premise that reminds us that holding each team member accountable for his or her promises and commitments not only increases overall performance but also illustrates the importance and impact of each person’s individual role in the process.

There are many ways to establish accountability within your team, but most importantly, the system you adopt should be motivating and positive. Once the standard is set, we generally notice that the high-achievers hold themselves accountable. They know that every commitment and promise must be kept, especially to oneself.

Top-performing admissions teams clearly define their goals and metrics and they measure their performance. Regularly. Doing so enables them to see what is working and what is not so that they can make positive changes for greater success.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series we will explore how counselors often get in their own way when trying to have conversations with prospective students and parents.] Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Karen Full picMidwest and Florida. With her vast experience working with large and small, public and private institutions, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company. You can reach Karen at 913/492.1265 x.711 or via email at kfull@longmire-co.com. Follow Karen on Twitter @KarenAFull.

Counselor Training Series: Adopt an Entrepreneurial Approach for Greater Success

December 4th, 2014

[Part 7 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

Let’s play the “what if” game. What if everyone showed up on campus for a just another normal day? Everyone, that is, but the admissions team. All of the lights are on in the admissions office. The computers are running. The doors are open. Everything appears normal but there is not a single member of the admissions team in sight. It is as if a spacecraft has descended and snatched the entire department. Where is everybody? Where did they go? No one knows.

CounselorTrainingSeries270x150And, what if this goes on for days? Weeks, even. Poof! The entire admissions department has disappeared with no known date of return. Dust begins to accumulate. Cobwebs form. Tumbleweeds roll down a windy hallway. Scary little animals dart from behind empty desks. Phones ring. Non-stop. Unanswered.

If this tale were true, what would happen to the college? We all know the answer to that question. Incoming freshmen classes would dry up. The institution would lose the vast majority of its annual revenue. It would collapse. People wouldn’t get paid. The buildings and grounds would deteriorate. The consequences would be dire. One can only imagine the full impact.

The point is that as a member of the admissions team, your role is critically important to the financial well-being of the institution. Your contribution to your college’s bottom line is supremely important. As a member of the admissions team you have a significant responsibility whether you are a counselor, an admissions support person, or the person who greets prospective students and parents at the front door in order to make a great first impression.

In many ways, your role can be compared to that of any entrepreneur in a start-up or well established company. Your responsibilities and input, like theirs, significantly influences the success and revenue of your college. Each and every day, your accomplishments, and the choices you make, have a considerable impact.

We have found that the most successful admissions teams are comprised of people who take an entrepreneurial approach to their jobs. They think and act like Entrepreneurship-600x233entrepreneurs. Regardless of their position, or their territory, or the pool of students they are responsible for, they approach their jobs as though they are building a business. And, if you have a mother, father, brother, sister, or  friend who has built a business, you know what it takes to be successful.

Your job, like any entrepreneur, is to set goals and hold yourself and others accountable for meeting goals. Like any entrepreneur, you should keep your antenna up to spot trends in the marketplace and know your unique place in that market. You have to effectively manage your time – the most valuable resource you have – to make sure it’s being allocated to deliver the best possible return. You have to constantly look for “a better way” and not be afraid to apply them to your process or suggest them to the team. You have to constantly develop yourself professionally. Read. Share ideas. Embrace new ways of doing things.

These are what successful entrepreneurs do. And it applies to you. An entrepreneurial approach will make you more successful. You’ll be happier in your job and the department will function more effectively. Students will be better served. The institution will be better served.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series, we will take a look at the specific tactics that highly-effective admission counselors employ to take an entrepreneurial approach to building their business.] Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full picKaren Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Midwest and Florida. With her vast experience working with large and small, public and private institutions, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company.

Counselor Training Series: Probing to Uncover Key Information About Prospective Students

November 13th, 2014

[Part 2 of the Counselor Training Blog Series where you will find valuable and dynamic information to build a stronger recruitment team.]

In Part 1 of this series we outlined a four-step communication model that is simple, effective and proven to increase recruitment success for those who adopt it.

CounselorTrainingSeries270x150Today we will take a deeper dive into the first of those steps: PROBING.

“Probing” simply means asking a lot of questions.

You might be thinking, “Well, I already do that.”

The truth is, the vast majority of counselors we work with don’t cover a sufficient number of topics with a prospective student.

And they don’t dig deeply enough to understand what will influence the student’s college selection decision.

When you talk to a student, think of each topic of conversation as a bucket and your job is to fill that bucket by asking enough questions to completely exhaust the subject. Your goal is to understand how much influence that topic has on the student’s college selection decision.

For example, you might ask, “How interested are you in off-campus recreational activities?” The student might say they are VERY interested in that.

What you’ve done is open a bucket and you need to ask as many questions as you can to understand what they like and want in that particular area.Bucket

You also need to find out how important it will be in their selection of a college. Even though they may be “very interested” in it they may also tell you – IF YOU ASK – that it’s not going to factor in their college selection decision.

Some buckets of conversation are opened and closed quickly.

For example, if you ask about the importance of distance-from-home in selecting a college, and they say they are willing to go anywhere, you’ve just determined that distance-from-home is neither going to be a deal-breaker nor a strong perceived value of your institution. In that case, you can close the “distance-from-home” bucket and move on.

The most accomplished counselors open and fill MANY buckets of conversation. They can question a student for an hour and do nothing but open and fill buckets. When the probing part of the conversation is complete, the counselor has a thorough understanding of the human being they’re talking to. More importantly, the student feels understood and valued.

There is an art to probing. But it’s also an acquired skill that can be learned and perfected. We have helped counselors learn to probe in a manner that is so effortless that at the end of the exchange the student describes the encounter as a “great conversation.” In the process, the student has handed the recruiter every tool he or she needs to present the value of the college in perfect alignment to what the student will perceive as being valuable.

When you become experienced and polished at probing, you’ll uncover key factors that will motivate a student to select your college over all others.

Next in the Counselor Training Blog Series we will explain how you can take what you learned by probing and present your college’s specific values and benefits to prospective students for maximum effect.

Continue the Conversation on Twitter @LongmireCo.  Click here for more information on Longmire and Company’s Interactive Counselor Training Program.

Continue the conversation on Twitter @LongmireCo

[This is Part 2 in our Series: Counselor Training for Recruitment Success. Subscribe to Versions of Conversion today so you don’t miss any of this highly valuable information.]

RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals.

 

Counselor Training Series: 4 Simple Steps to Amp Up Your Recruiting Efforts

November 10th, 2014

[Today we kick off our Counselor Training Blog Series where you will find valuable and dynamic information to build a stronger recruitment team.]

At the heart of our highly-successful Interactive Counselor Training Program is a proven model of communication that counselors tell us is transformative. It is simple and effective. Adopt this straightforward method and you will see greater success in your recruitment efforts.

CounselorTrainingSeries270x150By using this model properly, both you and the student will be better served because you will understand the individual student’s needs and preferences, and that will allow you to present the value of your institution in a way that will most resonate with THAT student.

While the model may be simple, your skill in executing it makes all the difference. Swinging a bat is simple. Great execution makes for batting champions.

The 4-step process begins with PROBING, which really just means asking the student a lot of great questions that have both scope and depth.

In any conversation you have with a prospective student, whether it’s your first or your fifth, and regardless of where you are in the recruiting cycle, you need to probe. You HAVE to ask questions.

Most counselors think they already do this. But in our training workshops with admissions counselors across the country, we see two common mistakes:

First, the questions being asked don’t penetrate deeply enough to uncover all of the student’s motivations, assumptions, concerns, preferences and influencers in their college selection decision.

Secondly, we see questions asked that do little more than give the counselor an opportunity to talk about the college.

The key is to turn the focus of the conversation toward the individual student. Information you provide about the college must relate to only those things the student has told you is important in their college selection decision or, frankly, it is meaningless.

When you have asked enough questions to have a full understanding of the student’s unique preferences, you are ready to talk about your college and demonstrate how your institution can best meet their individual needs.

This next phase of the model is called SUPPORTING and this is where you’ll discuss your institution’s benefits and values, and you’ll naturally focus on what you know is important to them.

Supporting is an art in itself.

With practice, you’ll be able to not only INFORM the student that you have what they want but you’ll also get them excited about attending your college. The various ways you can support are too numerous to detail here but it’s the part of the conversation where a student’s interest in you will either get stronger or weaker.

The third step of the communications model involves DEALING WITH CONCERNS OR OBJECTIONS.http://www.dreamstime.com/stock-photos-four-image2632063

First, you have to find out if any exist.

That may sound easy but we have learned that most counselors don’t do it.

And, when you don’t do this you are left scratching your head, wondering why the student you fully expected to enroll chose another college. Again, probing comes into play here. You’re searching for concerns, objections, or indifference.

When you find them, you have to deal with it.

Maybe the student’s concern is based on a false assumption about your school. If so, you need to correct it.  Maybe they’re worried about something. If so, you need to reassure them. You can’t address their concerns or objections if you don’t uncover them and you can’t uncover them if you aren’t asking the right questions.

Once you have uncovered and dealt with any objections, you are ready for the fourth and  final step in the communication model: CLOSING.

Closing simply means getting the student to take the next logical step on the path to enrolling.

You know there are many milestones on that path. But in every conversation you should end with a suggestion that the student take the next step. If the student resists, you have to circle back to uncover their objection or concern.

The model of communication and its four elements is a simple approach to having great, productive conversations that benefit both you and the students you are recruiting.

Remember, the goal is to best serve the student by truly understanding what they need and want which will ultimately make both you and the student more successful.

Continue the conversation on Twitter @LongmireCo

[This is Part 1 in our Series: Counselor Training for Recruitment Success. Subscribe to Versions of Conversion today so you don’t miss any of this highly valuable information. In Part 2, we will take an in-depth look at skillful  probing techniques.]

RickMontgomery_100x100

Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals. 

Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals. – See more at: https://www.longmire-co.com/HigherEdBlog/#sthash.Sg5bOkJf.dpuf
Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals. – See more at: https://www.longmire-co.com/HigherEdBlog/#sthash.Sg5bOkJf.dpuf