Archive for the ‘Counselor Training’ category

Yield Enhancement Series: Are Your Admitted Students Changing Their Minds?

February 11th, 2015

Here is nugget of information that every admissions professional deals with: There are admitted students in your pool who are going to surprise you, and not necessarily in a good way.

In our recent national co-sponsored study of over 12,000 students, The Excitement Factor, we found that over 40% of students replace their first choice college with another they find more attractive. That’s a significant number of prospective students who are likely to make a shift in their thinking based on their experience with your college.

Yield-Enhancement-SeriesWhat changed their minds? About half cited cost as a factor and the other half said that they were swayed by their excitement about attending, or that they found better quality programs and facilities at the college they ultimately chose.

This insight offers you opportunities. For those students you had deemed “unlikely to enroll,” they may actually still be in play. You may still be able to demonstrate how your college is the right fit. Meanwhile, don’t take for granted the students you are confident are going to enroll. They may be getting excited about another college. We see this happening when the summer melt looms large.

A number of the national studies we have done (including Your Value Proposition) have pointed to one sure way that you can distinguish your college from all others and have a direct impact on your yield. Build a relationship with the student. You may think this is a “no-brainer” but the statistics tell us otherwise. In a previous post, we recently shared with you that 64% of college-bound students told us that the colleges they were interested in did not show a personal interest in them.

Making a connection with a student, asking questions and really listening to the answers, is the simplest and most effective way to present your college’s unique value in a way that best resonates with the student.

We will be releasing the full report on The Excitement Factor nationally soon and we would like to share it with you. It is full of highly-valuable information that you can use to improve your recruitment efforts. Put your name on the list for a copy here.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Yield Enhancement tool, click here.

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RickMontgomery_100x100Rick Montgomery is as an Enrollment Strategist at Longmire and Company. With over 20 years in higher education marketing, he brings an innovative approach to helping colleges and universities meet their enrollment goals. Rick can be reached at 913/492.1265 x.708 or via email at rmontgomery@longmire-co.com.

Yield Enhancement Series: Role Playing Polishes Communication Skills

February 5th, 2015

 

Legendary coach and leader Vince Lombardi once said, “Practice does not make perfect. Only perfect practice makes perfect.”

When it comes to preparing your admissions team for success during this crucial yield season, truer words have never been spoken. In our Interactive Counselor Training Workshops (ITW) we introduce a number of innovative techniques to develop new skill sets for admissions professionals. We also incorporate a few tried-and-true methods that are always successful.Yield-Enhancement-Series

For instance, there is one exercise that is always effective; will build upon, and further hone, the skills of your team members; and could very well play a role in increasing the success of your yield: role playing. (Pun intended.)

This is an ideal time of year to use this tool to sharpen your recruiting team’s skills. When done right, role playing can foster confidence and camaraderie within your team. As your counselors demonstrate their communication techniques and get feedback from the team, they will be practicing for their next meaningful conversation with a prospective student.

You may want to prepare yourself for some push-back from your staff. For some reason, the mere thought of role playing fills many counselors with dread. Some feel as if they “don’t need” to role play because they already have a complete mastery of their craft.

Others are nervous about “making a mistake” or worry that their “performance” will be subpar. You may even have someone who is “insulted” that you would ask them to do such a thing because, after all, they have been recruiting students for (you name the number) of years. I can only imagine what Coach Lombardi would say about that!

Don’t worry. Follow these simple strategies and the exercise will be successful even if you initially encounter some resistance.role-play

  • Be Collaborative: Involve the entire team in the process from start to finish. Together, brainstorm the topics you will cover in the role plays and set the guidelines as a team.
  • Embrace Different Perspectives: Each team member will bring a different skill level and their own distinctive experiences to the process. And, that’s a good thing. Your rookie can pick up a new technique from your seasoned pro, who in turn, may learn a thing or two from the fresh perspective of the newcomer.
  • Make it a Safe Zone: Role playing should allow counselors to test the effectiveness of different strategies with their peers without fear of failure. Yes, “mistakes” will be made but that is just part of the process. Knowing that in advance should calm some nerves.

Have Fun: In our experience, you can expect many spirited discussions and quite a few laughs. You can also anticipate more successful communications with prospective students in the days ahead.

If I can help you with your recruiting efforts in any way, please feel free to call or email me.  My contact information is at the bottom of this post.

Continue the conversation on Twitter @LongmireCo.  Click this link for more information about Longmire and Company’s Yield Enhancement System (YES).

[Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full picKaren Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Midwest and Florida. With her vast experience working with large and small, public and private colleges, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company.

Call Karen at 913/492.1265 x.711 or email her at kfull@longmire-co.com. Follow Karen on Twitter @KarenAFull.

Yield Enhancement Series: 5 Magic Words That Can Increase Your Yield

February 2nd, 2015

Having spent over 20 years in college recruiting, I have lived through the delights and distresses of yield season. Right now, enrollment managers are encouraging their recruitment teams to step up their outreach efforts and, in many cases, they may be getting some resistance.Yield-Enhancement-Series

The next couple of months are crucial to the success of putting together the best possible 2015 class but many admissions recruiters will flounder because they simply don’t know how.

Typically, admissions counselors are some of the hardest working people on any college campus. They care, too, both about the students they are recruiting and the institution they represent. They really do want to reach or surpass their enrollment goals, but they just don’t know what to do next. So, they “hope” that the students will make the next move… attend the next campus event, send a deposit, or even just reach out with a question. When it comes to working with students, admission recruiters are generally well trained at “responding” or reacting to situations. Taking the initiative can be much tougher.

There are communication techniques your staff can learn that will help them feel confident about reaching out to their prospective students to ask the right questions.

For example: you know that a particular student wants to major in accounting. She has told you so, she’s done her research, and your college offers a top-notch accounting program. She applied. The anticipation is that she’ll enroll. Makes perfect sense, doesn’t it?

But do you know why this student wants to major in accounting? Do you know if this is her primary reason for considering your college? What do her parents think about her choice of majors? Does she like accounting because she is good in math? Is math fun for her? What else does she find fun? Is the accounting program the only thing she finds attractive about your college? It’s not? She also is interested in student government and likes to get involved in things? Tell me more about that….

5_Magic_WordsThose five words, “tell me more about that,” can open the door to a meaningful conversation with a prospective student. More importantly, you will be signaling sincere interest in the individual student and that alone will differentiate your college from others in the mix.

This is one of the core techniques we teach in the Interactive Counselor Training Workshops we hold on college campuses throughout the country. It  is also  a key component of YES, our Yield Enhancement Tool, that colleges and universities use to increase yield by 20% or more. It is a “light bulb moment” for counselors each and every time.

This works! These five magic words can lead you to uncover rich intelligence about the student that allows you to provide supporting information about why your school could be the right choice. Try it. When a student tells you something, or expresses an opinion, or a fear, or something that excites them, simply say, tell me more about that.” 

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full picKaren Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Midwest and Florida. With her vast experience working with large and small, public and private colleges, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company.
Call Karen at 913/492.1265 x.711 or email her at kfull@longmire-co.com. Follow Karen on Twitter @KarenAFull.

Yield Enhancement Series: Have Your Prospective Students Already Committed to Another College?

January 21st, 2015

When does yield season really start? It may be sooner than you think. Much sooner.

In a recent study of nearly 12,000 prospective students across the country, we asked, “When did you make your emotional commitment to the college of your choice?”

As you can see on the graph below, nearly one-third of students make their final college selection decision before the end of March, and by the end of April that percentage rises to 57%. By May, 80% of students have made their final choice.

Decision_Month_459x223

From “The Excitement Factor!” A co-sponsored study by Longmire and Company.

 

Our research uncovered that nearly 40% of students make their ultimate choice based more on their excitement about the college than facts about the school.

What’s more, only 30% of prospective students consider cost the overriding factor in their college selection decision. So it’s likely that 70% of your pool will not be exclusively waiting to hear about your financial aid package before deciding which school is right for them.

Many of your prospective students have formed an emotional connection to their college of choice long before you have firmed up any details with them. How can you know that? By asking them the right questions.Yield-Enhancement-Series

We have found that the most successful admissions counselors build relationships with their students and gain valuable personal insight about each and every one of them. They know whether or not cost is the most critical factor and what attributes of their college will excite the student.

With that knowledge in hand, they nurture a relationship with the student that best serves the needs of the individual. They stay in touch, ask questions and have meaningful conversations throughout the entire admissions process. And, they don’t get unpleasantly surprised in May when the student tells them he or she has opted for another college.

One of our clients recently shared this great example with us. As enrollment manager, he challenged his team to maintain contact with key prospective students in a creative way. One of his star players emailed an article about the school’s outstanding performance in a national mathematical modeling competition to a prospective student who is passionate about math. In her follow up phone call she arranged to connect the prospective student with one of the contest participants. You can probably guess the rest of this story. The student later told his counselor that it was this arranged conversation that crystallized his commitment to the college, and that the counselor’s personal interest in him had confirmed this school was the right choice.

At various points throughout the recruiting cycle, most colleges are guilty of asking the question, “Are you still interested in us?” The real question colleges should ask is, “At this point, has any college captured your emotional commitment?”

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Yield Enhancement tool click here. [Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

RHL_Photo_100x100Bob Longmire is President of Longmire and Company, Inc. He is a recognized expert on the topic of how prospective students and parents form their college selection decisions – and how colleges can use that knowledge to grow and control their enrollment. He can be reached at (913) 492-1265, ext 709 or at blongmire@longmire-co.com.