Archive for April, 2015

The “AHA!” Moment: Create Student Excitement to Drive Enrollment

April 6th, 2015

Last Spring, we conducted a series of focus groups on college campuses with students who had recently completed the college selection process and were now enrolled in college.

While we were exploring their individual experiences, one student wearing a t-shirt with the college’s logo raised his hand and said, “I remember the EXACT moment I knew this college was the right one for me.” Intrigued, we asked him to explain.Longmire Twitter Logo

He went on to describe how he had whittled his short list down to three colleges but was still uncertain. They all had what he wanted and all were going to be affordable for his family, he said. On a whim, he decided to visit one of the campuses again. “I was alone,” he said. “I didn’t tell anyone. I just wanted to walk around.”

He described how he was walking through one of the academic buildings. The halls were empty because students were in class. “Then,” he said, “class let out and I was in a sea of college students streaming through the hallway.”

He continued. “I just flowed along with them. I looked around, saw all these people, and felt like I belonged here. Right then I made my decision. I can’t even explain it. I just knew it was right.”

Other students in the focus group had been listening intently and nodding their heads. We asked if anyone else had a similar experience. Hands shot into the air.

That day, nearly every student in the focus group shared a specific story about their “AHA!” moment. They didn’t explain it in rational terms. They described it as an emotional epiphany. They remembered the moment in great detail; where they were, who was with them, the time of day, the weather, even what they were wearing.

Most of all, they remembered the wave of excitement they felt at that instant. They had found their college.

Next week, we will release the findings from a groundbreaking study, The Excitement Factor, which explores how students arrive at that decision point. And what colleges do to cultivate it. Our deep dive on the topic provides even stronger proof that yield is closely associated with student feelings.Excitement_Factor

Joining in this nationally co-sponsored study were forty institutions including four-year public and private not-for-profit institutions, as well as community colleges. More than 12,000 students participated in the research. Each co-sponsoring institution received proprietary data specific to their institution, but we will share the aggregate report and key findings. If you would like a copy of The Excitement Factor as soon as it is released, you can CLICK HERE  to send us an e-mail to put you on the distribution list.

The findings offer valuable insights and specifics that you can use to create student excitement about your college that will drive enrollment. We will delve into many of The Excitement Factor discoveries on this blog, too. There will be findings that validate what you have always suspected, and there will be quite a few surprises as well.

Continue the conversation on Twitter @LongmireCo. Be sure to Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.

RHL_Photo_100x100Bob Longmire is President of Longmire and Company, Inc. He is a recognized expert on the topic of how prospective students and parents form their college selection decisions – and how colleges can use that knowledge to grow and control their enrollment. He can be reached at (913) 492-1265, ext 709 or at blongmire@longmire-co.com.

Yield Enhancement Series: The Final Push – Share and Learn From Your Peers

April 1st, 2015

[This is Part 8 of the Yield Enhancement Series: The Final Push, offering actionable and effective strategies for the closing weeks of the yield season.]

Tonight, Longmire and Company is honored to be the featured guest of the Twitter chat group #EMChat at 9 p.m. (ET). We hope you will join us for a lively discussion about how to have richer and more productive conversations with prospective students.Yield-Enhancement-Series

The topic is particularly timely, because our research tells us that that nearly 50% of students will make their emotional commitment to a college in the next eight weeks. I can’t over emphasize this point: Every single conversation, every interaction you have with a student or a parent right now, should be focused on how you can get that student to the highest state of excitement about enrolling at your college.

If you aren’t already following #EMChat, you are missing out on a wealth of valuable information from an online community of higher education enrollment management professionals interested in advancing the field. Since founding the group in 2011, Alex Williams (@AlexMWilliams), Jennielle Strother (@EMjennielle) and Jillian Hiscock (@jhiscock) have been bringing admission professionals, counselors, directors, VPs, and higher education partners, firms, and consultants together to tackle enrollment and admissions issues.EMChat_Logo

What makes EMChat unique and especially constructive is the top-notch caliber of enrollment management professionals it attracts. For instance, tonight’s chat will be moderated by Stephen Ostendorf (@Ostendorff), a highly-respected and enormously successful higher-education marketing specialist.

Our own Karen Full (@KarenAFull) has been a moderator and devotee of EMChat for several years and will be part of tonight’s discussion. When Karen joined Longmire and Company as an Enrollment Strategist last year, after an impressive career in enrollment management, she brought along her passion for higher education and admissions and she will share her distinctive perspective with you tonight.

In tonight’s chat we will explore the core issues relating to your communications with the students you are hoping to admit, such as:

  • How do your conversations and interactions with prospective students improve yield?
  • What actions can you and your team take to improve your marketing and interactions with prospective students?
  • How do admissions reps sometime “get in their own way” when working with prospective students?
  • What are the most common concerns/objections you are currently encountering from your admitted students and how do you deal with them?

Be sure to take advantage of this opportunity to share ideas with admissions professionals who have the same challenges that you are facing every day.

At Longmire and Company we believe that the conversations between prospective students and the colleges they are considering can be much richer and more fruitful for both. When that happens, both sides are better served. We give colleges a greater understanding of what motivates individual students to select a college and remain enrolled. Our products and solutions help institutions realize greater efficiency and productivity in their recruiting practices. We help colleges and universities with their recruiting efforts every day, especially now during yield season. If we can help you, please let me know.

We will soon be releasing the findings of our national co-sponsored study on the impact of a student’s excitement about attending a college on the ultimate college decision. If you would like a copy of our Excitement Factor report as soon as it is released you can CLICK HERE  to put your name on the distribution list.

Continue the conversation on Twitter @LongmireCo. For more information about Longmire and Company’s Interactive Counselor Training Program, click here. Be sure to Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.

RHL_Photo_100x100Bob Longmire is President of Longmire and Company, Inc. He is a recognized expert on the topic of how prospective students and parents form their college selection decisions – and how colleges can use that knowledge to grow and control their enrollment. He can be reached at (913) 492-1265, ext 709 or at blongmire@longmire-co.com.