Archive for December, 2014

Counselor Training Series: Establishing Goals and Holding Yourself Accountable

December 9th, 2014

[Part 8 of the Counselor Training Blog Series provides you with valuable information to help you develop into a stronger admissions professional.]

We recently shared with you that the most successful admissions teams are those who take an entrepreneurial, business building approach to their jobs. We have observed this in all types of colleges; large and small, private and public, from coast to coast.

CounselorTrainingSeries270x150Successful business builders share a number of behaviors that you can integrate into your role as an admissions counselor today for immediate results. Specifically, adding these two traits can set you on a course for greater success.

Goal Setting

The most accomplished admissions teams set goals and develop the strategies and action items that will help to achieve those goals. Defining goals is actually the easiest part of the process. Creating the specific strategies and daily actions that are required to achieve the goals is far more challenging.

And, what we have found to be most effective is this: identify five to 10 key strategies and approach those with dogged determination. Top admissions professionals find that the team loses focus when the list becomes too long. You may have 100 great tactical ideas, but honing that list to the top 10, or less, is more likely to yield the results you want. It is much better to do 10 things really well than to do 20 things marginally well.

Accountability

Setting goals and developing a well-thought-out plan to achieve them is the first important step in creating your entrepreneurial team, but if you do not hold yourself and your team members accountable, it is meaningless.

The single biggest difference we see when we compare highly successful recruiting teams with those who are not as successful is in issues of accountability. There is an old saying that “people respect what you inspect.” It is a simple premise that reminds us that holding each team member accountable for his or her promises and commitments not only increases overall performance but also illustrates the importance and impact of each person’s individual role in the process.

There are many ways to establish accountability within your team, but most importantly, the system you adopt should be motivating and positive. Once the standard is set, we generally notice that the high-achievers hold themselves accountable. They know that every commitment and promise must be kept, especially to oneself.

Top-performing admissions teams clearly define their goals and metrics and they measure their performance. Regularly. Doing so enables them to see what is working and what is not so that they can make positive changes for greater success.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series we will explore how counselors often get in their own way when trying to have conversations with prospective students and parents.] Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Karen Full picMidwest and Florida. With her vast experience working with large and small, public and private institutions, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company. You can reach Karen at 913/492.1265 x.711 or via email at kfull@longmire-co.com. Follow Karen on Twitter @KarenAFull.

Counselor Training Series: Adopt an Entrepreneurial Approach for Greater Success

December 4th, 2014

[Part 7 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

Let’s play the “what if” game. What if everyone showed up on campus for a just another normal day? Everyone, that is, but the admissions team. All of the lights are on in the admissions office. The computers are running. The doors are open. Everything appears normal but there is not a single member of the admissions team in sight. It is as if a spacecraft has descended and snatched the entire department. Where is everybody? Where did they go? No one knows.

CounselorTrainingSeries270x150And, what if this goes on for days? Weeks, even. Poof! The entire admissions department has disappeared with no known date of return. Dust begins to accumulate. Cobwebs form. Tumbleweeds roll down a windy hallway. Scary little animals dart from behind empty desks. Phones ring. Non-stop. Unanswered.

If this tale were true, what would happen to the college? We all know the answer to that question. Incoming freshmen classes would dry up. The institution would lose the vast majority of its annual revenue. It would collapse. People wouldn’t get paid. The buildings and grounds would deteriorate. The consequences would be dire. One can only imagine the full impact.

The point is that as a member of the admissions team, your role is critically important to the financial well-being of the institution. Your contribution to your college’s bottom line is supremely important. As a member of the admissions team you have a significant responsibility whether you are a counselor, an admissions support person, or the person who greets prospective students and parents at the front door in order to make a great first impression.

In many ways, your role can be compared to that of any entrepreneur in a start-up or well established company. Your responsibilities and input, like theirs, significantly influences the success and revenue of your college. Each and every day, your accomplishments, and the choices you make, have a considerable impact.

We have found that the most successful admissions teams are comprised of people who take an entrepreneurial approach to their jobs. They think and act like Entrepreneurship-600x233entrepreneurs. Regardless of their position, or their territory, or the pool of students they are responsible for, they approach their jobs as though they are building a business. And, if you have a mother, father, brother, sister, or  friend who has built a business, you know what it takes to be successful.

Your job, like any entrepreneur, is to set goals and hold yourself and others accountable for meeting goals. Like any entrepreneur, you should keep your antenna up to spot trends in the marketplace and know your unique place in that market. You have to effectively manage your time – the most valuable resource you have – to make sure it’s being allocated to deliver the best possible return. You have to constantly look for “a better way” and not be afraid to apply them to your process or suggest them to the team. You have to constantly develop yourself professionally. Read. Share ideas. Embrace new ways of doing things.

These are what successful entrepreneurs do. And it applies to you. An entrepreneurial approach will make you more successful. You’ll be happier in your job and the department will function more effectively. Students will be better served. The institution will be better served.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

[In the next installment of the Counselor Training Series, we will take a look at the specific tactics that highly-effective admission counselors employ to take an entrepreneurial approach to building their business.] Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen Full picKaren Full is a highly-respected higher education professional who has held positions in admissions and enrollment management at several institutions in the Midwest and Florida. With her vast experience working with large and small, public and private institutions, Karen brings a valuable perspective to her role as an Enrollment Strategist at Longmire and Company.

Counselor Training Series: Learn to Differentiate Your College in a Compelling Way

December 1st, 2014

[Part 6 of the Counselor Training Blog Series provides you with valuable information to help you communicate more effectively with prospective students.]

 What do you say when a prospective student or parent asks, “Tell me about your school”? If you’re like most people in admissions, you’re going to tell them about all of the things that make you special.

CounselorTrainingSeries270x150You might say, “We’re a small school and, because of that, we’re able to give you a high level of personal attention.”

Or,

“We’re a large school and, because of that, you’ll enjoy a diverse student population and a wide choice of academic programs.”

You might talk about your highly respected faculty, or your sports teams, or the student spirit, or the internship possibilities –  you name it.

You could list many things. And they would all be legitimate reasons to attend your school.

The problem is this: the students and parents you’re talking to are hearing the exact same thing from every other college they are considering.

THAT’S THE HARD TRUTH!

It is very difficult for students and parents to differentiate one college from another when they’re hearing the same things from all colleges.

Here’s a fun exercise that will bring focus to your ability to differentiate your institution. Think about all of the things you say about your college and all of the reasons you know that a student might select your school. Write every one of them down. Now, look at each item on your list and ask yourself: “Are my prospective students hearing the same thing from any other college?” Be brutally honest.

If you think other colleges are likely to be saying the same thing that you’re saying about yourself, then cross it off your list. At the end of the exercise, count how many items you have left.

We frequently do this exercise in our Interactive Counselor Training Workshops at college campuses all over the country. And, I can tell you that, in most cases, the big list of “reasons why to attend” gets whittled down to nothing. Then, we challenge the counselors to identify those characteristics that are genuinely special about their school.differentiate-yourself-from-the-crowd

This exercise serves two purposes:

First, it forces you to realize the differentiators that you profess are not really distinguishing you at all.

Secondly, it forces you to be introspective and discover what truly makes you exceptional among the many choices available to prospective students and parents.

I guarantee that in many ways your college is truly distinctive. You just have to recognize those attributes and effectively articulate them so that students and parents will see you as being unique and desirable.

Continue the conversation on Twitter @LongmireCo.  For more information about Longmire and Company’s Interactive Counselor Training Program, click here.

Click here for more information on Longmire and Company’s Interactive Counselor Training Program. – See more at: https://www.longmire-co.com/HigherEdBlog/#sthash.mdS9P1ug.dpuf

[In the next installment of the Counselor Training Series we’ll discuss how taking an entrepreneurial approach in your job will make your entire team more successful. Subscribe to Versions of Conversion today so you don’t miss any of this highly-valuable information.]

Karen_Full_100x100

Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company.

Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf
Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf
Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf
Karen Full is a successful higher education professional who has held positions in enrollment management at large and small, public and private institutions including Kettering University, University of Tampa, Marian University, and other institutions. She is now an Enrollment Strategist at Longmire and Company. – See more at: https://www.longmire-co.com/HigherEdBlog/page/2/#sthash.3sNPbKsa.dpuf